Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.
Returned products must be undamaged, in their original condition, and with all tags intact. Please let us know your order number from the confirmation email.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
Size Problem
We offer a free exchange service if you want to exchange other color/style/size. This offer is for the Contiguous United States only.
We’re sorry, but this offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.
Exchanges will be provided with a free return label but customers will be responsible for new shipping costs after the first free exchange.
If you find the item does not fit after receiving it, please feel free to contact support@cozarm.com.
How to request a return
When returning any part of your order, please make sure there is no artificial damage to the products. The tags and packages must be in good condition.
Email support@cozarm.com
Please give us your Order number (e.g. #123456), items’ photos (with tag and package bag) and the detailed return reason.
Due to the high volume of emails, please allow 1-3 business days for our support team to reply.
Please note: We are not in the office to read or reply to emails on the weekends.
Return Label - For damaged items only.
If your item is damaged, simply exchange or return within 30 days. Please feel free to contact us for a return label.
Email support@cozarm.com.
Return label is available for the US ONLY!
Return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
Refunds
Please notify the support team with the return tracking number when you send the package from your side. We need the tracking to process your refund.
If your return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.
Note that refunds can take up to 1-2 business days to appear on your bank account due to varying processing times of financial organizations.
You can always contact us for any refund question at support@cozarm.com.
Pay for returning an Item
If the reason for the return is not due to quality issues or our mistake, you are responsible for the cost of the freight.
Please note: we can not offer free exchanges or free returns for international shipments. Buyer will be responsible for return and exchange shipping fees.
Undelivered Refund
Full refund if undelivered; free replacement or compensation for delays, damage, loss, or theft.
Cancel Order
Orders can be canceled within 48 hours of creation and we will provide a full refund!
Shipping Fees
Shipping fees from the original order are non refundable.
Return Address:
284 WILLOW ST. APT. 8Lockport, NY New York 14094 United States
Return shipping costs will be covered by cozarm.